Rental Terms & Conditions

About the service

Villa Satu Indonesia is rented as a whole: one booking gives your group exclusive use of the entire resort for the rental period, not by unit or room. Daily (24-hour) and hourly rentals are available; duration limits are shown on the booking form.

Booking and confirmation

Book on this site by choosing the date, time and number of guests and entering your details. Once submitted, the schedule is locked and you receive a booking code. A booking is confirmed once payment is received or confirmed by the management.

Cleaning time between rentals is already built in, so your schedule never overlaps with another group.

Rates and payment

Rates are in rupiah and shown in the rate details above and on the booking form. Special dates (for example long holidays) may have different rates; the system calculates the final rate before you submit. Any promotion in effect is applied automatically and shown in the cost breakdown.

Payment is processed through Xendit (virtual account, e-wallet or other available methods) or by a transfer confirmed by the management. Where available you may pay a deposit first; the balance is due at least 7 days before the rental date.

Changing the rental date

The rental date can be moved once per booking, at least 7 days before the original date, provided the new date is free. The rental type and length stay the same, the price stays as when you booked, and there is no change fee. Requests are decided by the management.

Cancellation and refunds

Refunds follow the Cancellation Policy in effect when you submit your cancellation request.

Guest conduct

The number of guests must match the booking. Guests keep the premises orderly and clean and respect the residents of Kenteng village. Damage caused by a guest's negligence is the guest's responsibility.

Circumstances beyond our control

If the resort cannot be used because of circumstances beyond the management's control, we will contact you to reschedule or agree on a refund of the amount already paid.

Changes to these terms

These terms may be updated. The terms shown on the site when your booking is submitted apply.