Cancellation & Refund Policy
The cancellation and refund rules that apply to bookings with PT Villa Satu Indonesia.
| When you cancel | Refund |
|---|---|
| 8 days before or earlier | 100% |
| 6–7 days before | 75% |
| 4–5 days before | 50% |
| Less than 4 days, the day itself, or no-show | 0% |
The refund is calculated from what you have already paid, not from the rental total. Cancelling never costs you anything extra.
Full payment is due at the latest 7 days before the rental date.
How to request
Open Check Reservation (only your booking code and WhatsApp number are needed) or My Account, then choose Request cancellation. Before sending, you see the refund calculation. A booking that is still pending and unpaid is cancelled immediately at no cost.
How it is calculated
The refund is calculated from the money you have actually paid, not from the total rental price, based on the number of calendar days (WIB) between the cancellation day and the rental date. The table above always matches what the system applies.
Refund process
Once the request is approved, the management transfers the refund to the bank account you entered and sends a confirmation email. Please make sure the account holder's name is correct. The amount is calculated by the system and cannot be changed manually.
No-show
Guests who do not arrive on the rental date without cancelling receive no refund.
Cancelled by the villa
If the management cancels the booking, everything you have paid is refunded.
Changing the date instead
You can request to move the rental date once, at least 7 days before the rental date, at no cost.
Questions?
Contact PT Villa Satu Indonesia on WhatsApp +62 813-5932-411 or by email at villasatuindonesia@gmail.com.
Last updated: 17 October 2026